FAQs

How long does shipping take? 
Shipping to the US/UK/EU usually takes 7 to 12 days. 
Countries out of US might take 7 to 21 days depending on the country's postal service.

Has my order been shipped? 
Once you received a confirmation email, rest assured your order is being processed and you will receive another email with a tracking number within 24-72 hours after placing your order.

To track your order, click HERE

Can I cancel my order?
Orders can only be cancelled within 12 hours after time of order, however, a processing fee of $5USD will be charged.
Orders that have been shipped cannot be cancelled.

Do you have a refund/return policy?
We will consider a refund/return if the order meets all of the following conditions:
1)We are notified within 7 days after delivery
2)The product is defective*
3)Products has been delivered

*Damaged caused AFTER use will be reviewed on a case to case basis.
*Undamaged products will not be entitled for a return/refund.

For special cases, please email us at support@travelstarterpack.com for further clarification. 

Thank you.